Our Services
We’re proud to work in partnership with our customers
At Aquamatic we understand that being a first class supplier of quality Wastewater Sampling equipment requires us to provide excellence from the very first contact all the way through to product supply and ongoing maintenance and support. As such we pride ourselves on the comprehensive range of services available to our customers from initial consultation to on-going scheduled product maintenance and service support
Consultation
If you are new to sampling, there will most likely be many questions you need answering:
- Do I need a Portable or Stationary Sampler?
- Do I need refrigeration?
- Should it be time, flow or event driven?
- We need to sample outside, what are the options?
- I don’t have a mains power supply, can I operate from batteries?
- How many containers can we have?
- Where should the Sampler be positioned?
All of these questions and more, can be answered by our sales team either over a call or by a visit to your site
This consultation process will ensure that when you are ready to purchase you will be ordering the right equipment to achieve your specific wastewater sampling goals and that you understand all of the site requirements necessary for a good installation and therefore reliable ongoing operation
Installation
In order to ensure reliable, long term operation of your Wastewater Sampling equipment it is essential that it is correctly installed. Working with our partners and Distributors, Aquamatic can offer a complete ‘turn-key’ solution for your wastewater sampling requirements. Our team of Aquamatic Certified Engineers include experienced installation engineers offering all the knowledge and skills necessary to ensure for the efficient and professional installation of your Sampling equipment
Enquire nowThe significance of a good installation is often underestimated. A poor installation can lead to samples being missed, being unrepresentative and varying widely in volume and repeatability. These issues can lead to incorrect charging from your governing Water Company or local authority. Our team will guide you through the whole process and ultimately help provide you and your governing body with the confidence that your equipment has been supplied, installed correctly and is being operated in line with the manufacturers instruction
Please contact us for more details of our Installation services
Commissioning
Provided on site by an Aquamatic Service Engineer. Faults can occur due to incorrect installation and operation of equipment. A commissioning visit will provide you with the peace of mind that your installation is correct and that the equipment is set up and programmed suitable for your particular application
Please contact us for more details of our Commissioning services
Enquire now
Training
Training is provided at the Aquamatic Factory or can be arranged on site. You will be looked after by one of our team of Aquamatic Certified Engineer’s who will follow a training plan which has been developed to maximise the knowledge you gain from the training. We can also arrange bespoke training course depending on the needs of your business
Please contact us for more details of our Training services
Enquire now
Maintenance Contracts
This service is provided on site by a fully trained Aquamatic Certified Service Engineer
Regular scheduled maintenance visits (typically 2 per year) will help provide uninterrupted operation of your Aquamatic Wastewater Sampling Equipment
During these visits various internal and external operational checks will be carried out and, where applicable, consumables such as desiccant bags, humidity indicators and pinch valve tube / volume control tubes will be replaced
Please contact us for more details of our Maintenance Contacts
Enquire now
Benefits of Maintenance Cover include:
- Regular 25 point checks* on your Wastewater Sampling Equipment
- Replacement of consumables such as Desiccant bags, Humidity Indicators and Pinch Valve Tube / Volume control tubes etc.
- Assessment of your Sampler installation by an Aquamatic Certified Engineer and advice on suggested / necessary improvements – This can be very effective in helping to avoid potential inconvenient and sometimes costly problems in the future
- A 25% discount on parts and labour for all non scheduled service work (including travelling charges if a site visit is requested)
- For companies being monitored under the Environment Agency’s OMA Audit scheme an Aquamatic Maintenance Contract demonstrates to auditors that their MCERTS Certified Sampling Equipment is being maintained in accordance with manufacturers recommendations
* Number of checks will vary dependant on Sampler Model
If you would like a quotation for Sampler Maintenance then please complete our online form by clicking here, alternatively if you would simply like to learn more about this service then contact us either via email or our usual telephone number
In House / On Site Service
Although the Aquacell range of Wastewater Samplers is designed with long life reliability in mind, occasionally service repair work may be required
Available both in house at our premises (or your Distributors) or at your site, a fully trained Aquamatic Certified Engineer can assess, report on and repair your equipment promptly and professionally in line with Aquamatic approved instructions and using original Aquamatic parts
Please contact us for more details of the Service work we can provide
Enquire now